1. Cancellations & Returns
All sales are final once the order has been processed.
However, if you receive a defective or incorrect item, please contact us within 7 days with photos and proof of purchase so we can arrange a replacement or refund.
2. Refunds & Payment Plans
Payment plans are non-refundable once initiated.
We ensure transparency by confirming all purchase details before finalizing any plan.
3. Authenticity Guarantee
We guarantee that all products are 100% authentic and sourced from licensed distributors.
If you have concerns about authenticity, please contact our support team with evidence for verification.
4. Contact for Issues
If there is a problem with your order, email us at info@pokemonzoon.com or use our contact form.
We are committed to resolving all genuine customer concerns quickly.